THE digital era has significantly transformed human life in a relatively short period. Profound changes have occurred in various aspects of life, including work dynamics, social connections, and modes of communication.
In education, numerous apps have emerged, aiming to enhance teaching and learning processes. The banking sector has also experienced a shift as traditional methods are replaced by technological innovations.
Artificial intelligence (AI), automation, and digital platforms have made the world faster, more efficient, and notably more convenient.
However, beneath these technological advancements lies a crucial element: the human touch.
How could technology replace the essential role of a teacher in providing encouragement and understanding a student’s challenges?
The human touch adds a depth to learning beyond mere knowledge acquisition; it involves instilling ethical values, promoting good behaviour, and fostering confidence and self-reliance.
In healthcare, technology excels in monitoring vital signs but falls short in providing comfort to a fearful or anxious patient. It is the compassionate touch of a nurse that consoles, advises, and empathises with the patient’s emotions, something technology cannot replicate.
Various factors highlight the vital role of the human touch amidst technological progress. Trust is crucial in relationships across different sectors, including commerce, education, and any field requiring genuine human interaction.
Trust is built through face-to-face interactions, not through technological sophistication.
In workplaces, leaders who show empathy build stronger cooperation and trust. Trust-based relationships surpass even the most advanced technology.
While technology can identify issues and suggest solutions, it struggles with conflict resolution. Conflicts are prevalent in professional, familial, and communal settings.
Resolving conflicts requires human qualities like patience, active listening, and skilled negotiation. Technology can highlight issues but cannot foster harmony. Human touch can transform conflicts into growth opportunities, strengthen relationships, and lead to more lasting resolutions.
The human touch also acknowledges and respects individual uniqueness.
How can technology convey words that deeply touch the human soul, evoking feelings of appreciation and respect?
Recognition goes beyond a screen; it is more meaningful when one’s name is spoken – appreciation is felt through human gestures.
Technology should support humans rather than replace them. The human touch enriches in ways that even the most advanced technology cannot achieve.
The human touch remains relevant, timeless, and enduring – an essence that is “everlasting and unchanging”.
The views expressed here are those of the writer and do not necessarily represent the views of Sarawak Tribune.
