Is Your Management Style Already Obsolete?
Let’s cut to the chase: The idea that AI will destroy middle management is a smokescreen. It’s a story that tech vendors love to tell you about buying automation, and consultants love to tell you about “restructuring”.
The actual danger is not that we will be replaced by an algorithm, but that we will be left behind as we continue to operate in 2019 while the world of work marches onwards.
The “administrative manager” is dying, and the “augmented leader” is emerging! The point isn’t if or not AI can handle your team’s paperwork; it’s if or not you can transition from a task controller to a human-potential cultivator in a hybrid-digital workplace.
The corporate hierarchy was formed around a very basic idea. If you were good at the job, you got promoted, and you managed the people doing the job.
This model was successful for the static environment. However, the world of business is volatile, complex, and increasingly machine-intelligent today.
The problem that the common organizations make is that they use AI as a “headcount replacement” or a “cut cost” technology, instead of a “unlock capacity” technology that redefines what leadership means.
Why is it important for the C-suite? If your leaders are spending 60% of their time scheduling, reporting, and administrative firefighting, then they are spending none of their time on strategic foresight, mentorship, or innovation.
In a time where time is the only real competitive advantage, that’s a death sentence.
The first strategic nugget for the modern leader is that your job is changing from Quality Control to Context Setting.
A manager’s job used to be to identify mistakes. AI has now taken this to a new level, with the ability to track workflows, alert on anomalies, and even forecast potential bottlenecks before they occur. So, you no longer must “catch mistakes.
Your task is to set out what a ‘good outcome’ for you looks like. In a marketing department, for instance, AI can churn out thousands of ad variations, but it can’t grasp a brand’s soul or the nuance of a cultural moment.
The manager who succeeds is the one who establishes the ‘north star’ of the strategy, then lets the AI handle the tactics and the team the ‘nuts and bolts.
If you don’t, then you become the bottleneck. The danger is that you manage the machine, or group of machines, and not the mission, leaving your human team demotivated.
The focus of leaders needs to be on the “why” while the AI and team work out the “how”.
Secondly, leaders need to move away from managing workflows and toward managing energy and Adaptability.
AI handles the “cognitive load”: data sorting, scheduling, and note-taking.
This opens up a lot of cognitive space in your team! However, what happens when you suddenly return to them 10 hours a week?
Setting up more meetings or more tasks in that period is a waste of AI’s potential. The true ROI is when you then use that time to develop resilience and creativity.
Let’s look at a product development team. The manager’s role is to facilitate what they call “creative collisions,” where different minds come together to reinterpret data in new and surprising ways, with the groundwork already laid by AI.
This requires expertise in emotional intelligence and human motivation, not just spreadsheets.
Without considering this component, you can end up with burned-out employees who work faster but with less significance.
Implement psychological safety and active listening among managers, for “If the machine does the logic, the human must do the soul.
In addition, the manager’s job is transitioning to Intrapreneurial Steward.
AI’s real-time capability to run scenarios and simulations enables managers to test strategies without investing any actual resources.
It should change the power dynamic in essence. Managers are no longer reliant on directives from higher-ups; they can now think of themselves as the CEO of their units and rely on AI to give them the data to back up their projects.
The issue is that many corporate cultures remain those that reward making it safe and penalize failure.
When a manager has the tools to innovate but cannot fail, then AI becomes a tool of stagnation rather than growth.
Managers should be encouraged to experiment with AI across their teams, processes, and business models in a company-provided “sandbox” environment.
This means that the leader stops being a “doer” and becomes a “venture capitalist” of the company’s talents, investing in ideas with the highest forecast payoff.
Finally – and most paradoxically – is that the arrival of AI requires leaders to be Stronger Humanists.
As AI can now create emails, email summaries, and even code, the unique, irrational, and messy value of the human worker is becoming increasingly important: empathy, ethics, and intuition.
The leader who attempts to make his or her team “more efficient” will lose his or her staff to the company that makes them “more human.”
The most successful teams are those that try to connect in person and schedule time for this “unstructured” time.
It’s about embedding AI into workflows, so it becomes virtually imperceptible, while human interaction remains the star of the show.
It’s not a soft skill; it’s a strategic imperative! If the manager uses a team player as a tool to be deployed, the algorithm can do so at a lower cost.
When a leader moves a team member toward becoming whole, AI is simply a means of helping them do so.
So, what does the immediate future look like? Business leaders should immediately audit how their managers spend their time.
If they are doing tasks that a machine could do, stop it. Managers can leverage AI to streamline the “performance review” process by aggregating data, freeing the leader to have a real, candid conversation about career aspirations rather than focusing solely on metrics.
Organisations need to invest in training leaders in “AI-Augmented Leadership,” not teaching them to code, but to coach in an automated environment.
The future of leadership isn’t man versus machine. It is a man with a machine.
The revolution is not that AI is replacing the manager; it’s that AI is replacing the administrative burden that has been suffocating the manager.
We are stripping away the bureaucracy to reveal the leader underneath.
● Dr Khalid Farooq, School of Business, Faculty of Business, Design and Arts, Swinburne University of Technology Sarawak Campus
The views expressed here are those of the writer and do not necessarily represent the views of Sarawak Tribune. The writer can be reached at mvoon@swinburne.edu.my.
