KUCHING: The Malaysian Aviation Commission (MAVCOM) has announced dedicated hotlines and channels to assist passengers affected by the suspension of MYAirline’s operations.
MAVCOM urged passengers who have made bookings with MYAirline for flights from Oct 12 onwards to contact the airline’s complaint channel (customercare@myairline.my) with regard to their booking.
MACOM’s dedicated channels are also in place to assist all affected consumers, namely customer hotline +1800-18-6966 (within Malaysia) or +603-76512777 (outside Malaysia); email at consumer@mavcom.my; FlySmart complaint webform at https://flysmart.my/make-a-complaint/ or the FlySmart mobile application available for download from the Google Play store and Apple App store.
“The commission stands firm that MYAirline is still liable to refund consumers who have purchased tickets but are unable to travel.
“We have instructed MYAirline to immediately manage affected consumers which include among others, notifying them of the suspension, and publishing a notification in the airlines available communication channels,” it said in a statement today.
MAVCOM said it has also instructed MYAirline to immediately discontinue the sale and booking of flights from all booking platforms until further notice.
“The commission is in close communication with MYAirline in addressing this issue. We are currently investigating the airline based on internal reviews and complaints received regarding the airline’s unpaid statutory payments to its employees among others.
“We will provide further developments with regard to MYAirline’s operations in due course,” it said.
