KUCHING: The Inland Revenue Board of Malaysia (LHDN) has taken swift action following public feedback regarding congestion and long waiting times at the Business Name Registration (PNP) counter at its Kuching office recently.
LHDN said it had implemented several improvements, including streamlining work processes and upgrading its registration system to enhance efficiency and processing capacity at the counter.
“With the upgraded system, LHDN is now able to process a higher number of applications daily in a shorter period,” LHDN said in a statement.
The board said it would continue to monitor the implementation of these improvements and make further adjustments when necessary to ensure customers enjoy smoother and more efficient services.
LHDN also advised business owners and their authorised representatives to plan ahead and visit the counters personally for registration matters instead of relying on third parties.
This, it said, would help ensure the accuracy of information and the integrity of the registration process.
The agency expressed its appreciation for the feedback and patience shown by applicants during the improvement period, reaffirming its commitment to strengthening its systems and service efficiency.
“LHDN remains dedicated to providing a positive customer experience and supporting an organised and transparent business ecosystem,” the statement added.
For further inquiries or feedback, the public may contact the Hasil Contact Centre (HCC) at 03-8911 1000 / +603-8911 1000 (for overseas calls), use HASiL Live Chat, or submit feedback via the official portal at https://maklumbalaspelanggan.hasil.gov.my/Public/.
