KUCHING: The transition to the new parking system in Kuching will be implemented gradually to ensure it does not inconvenience users, especially during the handover period to the new contractor, says Kuching South Mayor Datuk Wee Hong Seng.
He said the system will go through a two-month pilot period before officially commencing operations on Jan1, 2026.
“There must be a proper transition period between the outgoing and incoming contractors. The Cabinet has agreed to a two-month trial run, and the new contract will officially begin on Jan 1, 2026,” he said after the Appointment Ceremony of Market and Small Traders Committees on Monday (Oct 27).
Wee explained that the step was important to ensure all technical and operational aspects run smoothly without disrupting motorists.
He said several coordination meetings had already been held involving the State Attorney General’s Office, State Treasury, Sarawak Multimedia Authority (SMA), DBKU, MBKS, MPP, and the Samarahan Council to ensure proper alignment in implementation.
He also gave assurance that motorists need not worry about issues related to credit balance or old parking coupons.
“BorneoParkKCH has agreed to refund unused credits to users, while the method for handling physical coupons is being finalised and will be announced soon.”
He further assured that any misunderstanding or minor technical issue during the transition period would not be punished immediately.
“We will give users time to adjust to the new system. If problems arise, it’s not the public’s fault, and we will not impose penalties.
“The new operator will cooperate fully with the council, and the government will provide full support.”
Wee also acknowledged public concerns raised on social media, particularly from senior citizens and those less familiar with digital applications.
“We’ve taken note of these concerns. Arrangements will be made so that everyone, even those who do not use smartphones, can access and benefit from the new system.”
He commended the public for sharing feedback online, saying it helps MBKS refine the system to be more user-friendly and convenient.
“Public feedback is important to ensure this new system truly benefits everyone.
“We will make sure the process is as smooth and transparent as possible.”
He said the entire process had gone through proper procedures, including committee reviews, document vetting and interviews before the contract was awarded.
“After 15 or 20 years under the existing system, change might feel inconvenient at first.
“But I assure you, once it’s fully implemented, it will be much more efficient and convenient.”
He also urged the public to remain patient and supportive throughout the transition period.
“This is about progress and convenience for everyone. Let’s work together for a smooth handover and a better service for all.”
