KUCHING: Petroleum Sarawak Berhad (PETROS) has refuted allegations circulating on social media claiming that additional transportation costs are being passed on to customers.
In a statement on Thursday, PETROS said that to ensure a continuous supply of liquefied petroleum gas (LPG) for customers in Sarawak’s Northern Region, it has activated its business continuity plan by sourcing LPG from Kuching and Sepanggar Bay in Sabah.
“The floods have affected key operational and transportation routes, delaying deliveries to parts of Sarawak.
“PETROS is actively collaborating with relevant authorities, logistics partners, and local distributors to expedite restocking and deliveries, with the situation expected to be resolved as soon as it is safe to do so,” the statement read.
The recent flood caused a landslide at the PUSAKA Integrated Resources LPG Bottling Plant in Bintulu, temporarily halting the plant’s operations for the safety of the surrounding community.
PETROS assured customers that there is sufficient LPG cylinder volume to meet demand in Sarawak.
“To further alleviate the situation in the Northern Region, PETROS is increasing its LPG transportation capacity from Kuching and Sepanggar Bay, as well as establishing depots in Miri to provide additional storage capacity.
“We would like to inform members of the public that the claim regarding additional costs being passed on to customers is untrue. PETROS is bearing all transportation costs to prevent any price increase,” it stressed.
Therefore, PETROS encourages customers to report any parties imposing additional charges to PETROSNiaga’s Customer Service at 1300-88-2122 for immediate action.
“We urge the public to refrain from creating and sharing false information, as well as to avoid panic buying. Purchase only what is necessary to ensure fair distribution for all.
“PETROS appreciates everyone’s patience and understanding during this challenging time and assures the public that our teams are working around the clock to ensure continued access to LPG,” it added.
