MELAKA: Every government department, agency and subsidiary company must make sure that all complaints received from the people are resolved more effectively so that the problem does not recur.
Chairman of the Melaka Special Select Committee on Competency, Accountability and Transparency (MELCAT), Damian Yeo Shen Li said the committee receives about 600 complaints every month and it was found that they have not been effectively resolved by the relevant bodies, resulting in the problem persisting.
He said there were also complaints which were classified as “solved” by the parties concerned, but further checks by Melcat found that the problem has not been fully resolved.
“By right, when the status is ‘solved’, the complaint by the public is considered resolved and does not persist, but what happened is that the complaint has been passed to other parties to be resolved according to their area of jurisdiction.
“This should not happen, when the status of a complaint is ‘solved’, it means the problem of the public has been resolved. This is what we at Melcat are looking and want to improve for the sake of the people,” he told a press conference held in conjunction the Melcat Pre-hearing Session had at Kompleks Seri Negeri, Ayer Keroh here today.
Yeo said so far, most of the complaints Melcat received were concerning problems faced by the people, with 80 per cent of the 600-odd complaints received each month involving measures which must be taken by the local authorities in the state.
He said the most common complaint Melcat received was about garbage collection and maintenance of trees, and that the committee would also monitor that each problem was resolved within the specified time.
Meanwhile, Melaka Chief Minister Adly Zahari said the state government would look for the best mechanism to ensure that all complaints from the public were resolved by the departments or agencies concerned.
He said the state government agreed that there were complaints from the public which had the status “solved” but it was actually not the case.
“We will look at the status of each complaint, if it has been solved or closed, according to the jurisdiction of each (department),” he said. – Bernama