KUCHING: Sarawak Energy is carrying out a series of community engagement sessions across the state to provide more touchpoints for customers.
These outreach initiatives aim to provide a platform for customers to interact directly with its representatives and seek assistance with their enquiries.
As part of these efforts, Sarawak Energy set up a booth at the Pasar Malam Belia Metrocity 2 night market on Feb 28, where its retail team assisted customers with service applications, general enquiries, and information on its various services and initiatives, including e-billing, SEB cares mobile app and efforts to improve the overall customer experience through smart meters.
Tupong assemblyman Datuk Fazzrudin Abdul Rahman who visited the booth said community engagement is key to ensuring customers have access to the information they need.
“These sessions offer the public an opportunity to interact directly with Sarawak Energy representatives, ask questions and gain a better understanding of its services and initiatives,” he said.
The engagement session also included a brief presentation by Sarawak Energy outlining the key benefits of the smart meter for customers.
These benefits include remote meter readings; being able to monitor and manage energy usage more effectively via the SEB cares mobile app; quicker detection of outages; and timely billing.
Fazzrudin, who is also the Chief Political Secretary to the Premier of Sarawak, said Sarawak Energy’s adoption of digital solutions such as e-billing, SEB cares mobile app, and smart meters supports Sarawak’s broader Digital Economy Strategy and Smart City concept, improving service efficiency, billing accuracy and accessibility for customers.
Meanwhile, the utility company said its outreach efforts extend beyond individual customer interactions to include engagement with local authorities and community leaders.
“With support from the Ministry of Utility and Telecommunication, a series of sessions began on Nov 19 with a briefing for the Kuching Division Resident and District Offices, held during the Sarawak Legislative Assembly sitting.
“Further sessions were conducted with local authorities, including the Kuching North City Commission (DBKU) and Padawan Municipal Council (MPP), as well as community leaders from the Kuching Division.
“These engagements allowed Sarawak Energy to brief local authorities and community leaders on customer-related matters, including billing concerns, service improvements and collaborative outreach efforts to better inform the community,” it said.
On Jan 26, Sarawak Energy also set up a pop-up booth at Kampung Matang Batu 10, alongside the Dato Fazzrudin Abdul Rahman Cup pickleball competition.
Sarawak Energy’s retail team was on hand to engage with the community, provide updates on the utility’s services and assist visitors with enquiries.
For any customer-related information or services, the Customer Care Centre can be reached at 1300-88-3111, via email at customercare@sarawakenergy.com, through the SEB cares mobile app or web portal, or by visiting the nearest customer service counter.
