BINTULU: Tanjong Batu Assemblyman, Johnny Pang Leong Ming, has once again urged Sarawak Energy Bhd (SEB) Bintulu Region to provide a thorough explanation and resolve the ongoing delays in the name transfer and installation process of electricity meters, which is increasingly troubling residents here.
During his latest visit to the SEB Bintulu Regional Office today, Pang said he has been receiving more complaints from residents since his previous visit, with the same issues being raised.
“One resident informed me that the process of transferring the electricity meter from the previous owner to the new owner took almost a year.
“This is highly unreasonable,” he said to the media at the SEB Bintulu Regional Office.
According to him, the complaints received not only involve delays but also a lack of information and communication from SEB.
He and the staff from the Tanjong Batu Service Centre paid an official visit and met with SEB Bintulu Region’s Customer Service engineer, Aliza Lugom, to convey the concerns of the public directly.
He also stated that this issue was previously raised during a session of the Sarawak State Legislative Assembly.
“The current process is too complicated. Users have to appoint a contractor, then the contractor submits the application to SEB in stages.
“This slows everything down. It’s time for SEB to reassess this procedure,” he said.
He also urged SEB to introduce a system for regular application status updates to inform users of the expected timeframe for their application.
“If the application is expected to take two weeks, inform the users. This will increase transparency and build trust,” he added.
At the same time, he acknowledged the usefulness of the SEB Care mobile application, which provides various conveniences to users, but suggested that SEB enhance its features by adding a request tracking function.
“Not all users download the app, but if important functions like application status tracking are easily accessible, it would help reduce complaints,” he added.
Pang stressed that SEB must take this issue seriously to restore public confidence in the state’s main utility provider, especially in fast-growing areas like Bintulu.
