SIBU: The National Consumer Action Council (MTPN) Sibu Branch has reminded workshops and service providers to adhere strictly to consumer protection laws, particularly regarding the issuance of quotations and obtaining customer consent before commencing any repair work.
Its chairman Lucas Lau issued the reminder following a reported case involving a consumer who faced an allegedly unfair situation with a local vehicle workshop.
The consumer, he said, had sent their vehicle for repairs and repeatedly requested a quotation before any work was carried out.
“Subsequently, the consumer received a quotation with a high amount that was deemed excessively expensive.
“The consumer then decided not to proceed with the repairs, but the workshop informed them that the repair work had already begun and that the consumer would need to pay the repair costs in order to retrieve the vehicle components.
“Thus, this situation has caused dissatisfaction and concern regarding consumer rights,” he said in a statement today (June 20).
He stressed that under the Consumer Protection Act 1999 (Act 599), every consumer has the right to receive clear and accurate information regarding the services offered.
“Any repair work must only be carried out with the consumer’s prior consent, based on a written quotation.
“Proceeding without this is unlawful and constitutes unfair and misleading conduct,” he said.
He also cited the Consumer Protection (Disclosure of Workshop Information) Regulations 2002, which requires all workshops to provide written quotations before starting any repair works.
In light of this, Lucas urged consumers to always request a quotation in writing and retain all related documents and communication records for reference.
“This is a vital step in safeguarding consumer rights and preventing any misunderstandings or fraudulent practices,” he said.
He also reminded all business operators to act honestly, transparently, and responsibly.
“Irresponsible and unfair treatment by traders not only disadvantages consumers but also tarnishes the reputation of the entire industry,” he said.
