KUALA LUMPUR: Global e-hailing platform inDrive yesterday announced the successful completion of the Land Public Transport Agency’s (APAD) threemonth licensing review giving it approval to continue its operations in Malaysia. inDrive Malaysia driver operations manager Azlan Anwar said the approval allows the company to move forward confidently in ensuring stability for its drivers, passengers and the broader mobility ecosystem.
“Over the past months, we have strengthened every part of our compliance system. We have refined internal procedures, tightened document verifications and enhanced audit processes to ensure that only drivers who meet all regulatory requirements are active on the platform.
“Every inDrive driver must hold a valid public service vehicle which is a Public Service Vehicle (PSV) licence, e-hailing insurance and a roadworthy vehicle – only after these criteria are met and the E-Hailing Vehicle Permit (EVP) application is approved by APAD, a driver will be activated in our app,” he told a press conference after the 2025 inDrive Platinum Drivers Awards ceremony yesterday.
To recap, in May this year, APAD issued a cease-operations order to inDrive, citing noncompliance with licensing requirements, as some of their drivers were found operating without valid EVP and PSV licences.
The platform was, however, allowed to resume operations under a three-month monitoring period imposed by APAD beginning July 2025. Following the approval, Azlan said inDrive will continue reinforcing its presence in Malaysia through improved driver onboarding processes, enhanced document re-verification, ongoing internal audits and expanded driver-support initiatives.
He said the platform is now close to achieving its target of 40,000 active drivers across the nation — having successfully onboarded close to 95 per cent of the total target to date.
“Right now we have a mobile acquisition initiative whereby we are focusing on all the drivers for small areas in the Klang Valley and we also have kiosks in Johor Bahru and Penang focusing on drivers acquisitions. “We are looking into various initiatives to improve our drivers acquisition numbers for Malaysia to help us meet our target,” he added. – BERNAMA
