KUALA LUMPUR: Mastercard has completed its first live agentic transaction in Malaysia, with AI booking and paying for a ride.
Mastercard Country Manager, Malaysia, Beena Pothen, said AI-driven payments need safeguards built in.
“With Agent Pay, we’re embedding trust, authentication and transparency directly into AI-driven payments. In collaboration with CIMB and RHB, we’re meeting the highest standards of tokenisation, enhancing security and consumer protection.”
Mastercard said the pilot was conducted with CIMB Group Holdings Berhad and RHB Banking Group using Mastercard Agent Pay, and was initiated by AI agents in a controlled pilot environment to ensure security, transparency and full consumer control.
It said the inaugural test case involved an AI agent booking a ride from Kuala Lumpur International Airport to KL Sentral through hoppa, with the booking and agentic transaction facilitated by CardInfoLink’s AI agent, which connects to hoppa’s taxi and airport limousine network.
The company explained that the transaction used tokenised credentials authenticated with Mastercard Payment Passkeys for customer verification and data protection.
“Each transaction uses a Mastercard Agentic Token uniquely issued to each agent for enhanced security, while consumer consent is explicitly captured and purchase confirmation is secured via Mastercard Payment Passkeys,” it said.
It added that the pilot confirmed the technical and operational feasibility of agentic transactions in Malaysia, while commercial deployment will be rolled out in phases.
“We will work with issuing banks and partners to educate consumers on agentic commerce, helping them engage with AI-driven payments safely and confidently.”
CIMB Bank Berhad and CIMB Malaysia chief executive officer Gurdip Singh Sidhu said AI can simplify everyday interactions without compromising customer control.
“It reflects our vision of banking that is intuitive and seamlessly woven into life. Our collaboration with Mastercard enables us to deliver secure and responsible AI-powered experiences to our customers.”
RHB Banking Group Community Banking Managing Director Jeffrey Ng Eow Oo said trust must remain the baseline as AI changes how transactions are initiated.
“This milestone highlights how thoughtful design and strong industry collaboration can make emerging technologies safe and meaningful for consumers.
“Together with Mastercard, we’re shaping the next chapter of secure, intelligent commerce to continue enhancing the digital journeys of our customers.”
Mastercard said it will expand use cases for secure, authenticated agentic transactions across travel, entertainment and retail.
“We are pushing regional work through a regional AI Centre of Excellence, partnerships with leading large language model providers and AI agents, and dedicated agentic commerce teams across the region to support financial institutions and merchants as they transition.
“Malaysia pilot builds on authenticated agentic transactions completed in Australia, New Zealand and India.”
