BETONG: The newly launched Sarawak Service Centre in Betong will make it easier for the public to access a wide range of government services under one roof, said State Secretary, Datuk Amar Mohamad Abu Bakar Marzuki.
Abu Bakar said the facility embodies the state’s ongoing commitment to deliver efficient, convenient, and people-centred public service.
“This service centre was established so our people can receive the best services no matter where they are.
“By bringing multiple agencies together in one location, the public no longer needs to travel from one office to another. This saves time and reduces costs,” he said at the launch of the service centre here today, officiated by Deputy Premier Datuk Amar Douglas Uggah Embas.
He noted that the idea of setting up service centres across Sarawak began seven years ago as part of efforts to streamline government services and improve public access.
There are now six Sarawak Service Centres statewide – in Kuching, Sibu, Miri, Serian, Sri Aman, and Betong – under the management of the Sarawak Civil Service Digitalisation Unit.
“Our goal is to ensure that every service provided here can eventually be digitised, allowing for faster and more efficient delivery,” he said.
Since their establishment, the centres have served approximately 3.1 million customers, with total financial transactions amounting to RM5.4 billion as of September 2025.
Abu Bakar said this achievement reflects the success of close cooperation among government agencies working as one team.
He added that while the Betong centre is located in a commercial shoplot rather than Betong administrative complex, the location is considered strategic and accessible.
“It’s close to the market and nearby shops – people can easily stop by, run errands, and still receive government services conveniently,” he said.
Abu Bakar also urged public service officers to continuously improve service quality.
“We must not be satisfied with what we have achieved. If services are slow, we must improve them. If there are too few counters, we must add more so that the public does not have to wait long,” he said.
He expressed appreciation to the state’s political leadership, including Premier Datuk Patinggi Tan Sri Abang Johari Tun Openg, the deputy premiers, ministers, and civil servants, for their continued support in strengthening public service delivery.
